Feature	Description
Voice	Manage all your calls with a seamless experience.
Video	Connect face-to-face virtually, using HD video calls.
Conferencing (audio and video)	Instantly connect and collaborate in meetings with up to 250 participants.
SMS (text messaging)	Send and receive SMS messages with your business phone number.
Screen-sharing	Share your screen with team members and customers.
Team collaboration	Chat, share less, schedule meetings, create and assign tasks, and make audio or video calls, all in one, virtual space.
Fax	Manage incoming and outgoing fax needs from any place, at any time.
Desk phone portability	Use your one phone at work, home, or any location.
Mobile and desktop app	Use all your communication features, including voice and video calls, conferences, and chat, on any mobile device.
Call Pop	Know who’s calling and important account information about them before you answer the phone.
Voicemail to email notification	Get voicemails sent directly to your email inbox.
Voicemail to SMS notification	Get an instant SMS text message notifying you that you’ve received a voicemail.
Standard integrations	Integrate Nextiva with Microsoft Outlook, Google Contacts, and Lotus Notes.
Advanced integrations	Integrate with popular CRM and customer-facing apps, including Salesforce Sales Cloud, Zendesk Enterprise, and Hubspot.
Enterprise integrations	Integrate with popular customer engagement and internal workflow apps, including Salesforce Service Cloud and ServiceNow.
Voice Analytics	Identify and analyze call trends using historical and real-time data.
Video and call recording	Record audio, video, and screen-share sessions.
Sales productivity tools	See your sales leads and opportunities in a single view, no matter the lead source.
Service productivity tools	Manage your customer’s entire support experience and all communications in a single platform.
Single sign-on (SSO)	Sign in once across Nextiva apps on different devices, with support for third-party identity providers such as Okta and Azure Active Directory.
Surveys	Get real-time feedback from your customers.
Customer journey	Quickly see how each customer feels about your company over time with their Customer Experience Score mapped in an easy-to-read graph.
Customer Experience Score	Evaluate the impact of a single transaction on your overall relationship with each customer.
Customer sentiment	NextOS reviews and scans interactions and calculates customer sentiment with built-in intelligence, so you have insight into how a customer is feeling about your company at any point in time.